No refunds exchange only. We only replace items if they are defective or damaged. If you need to exchange it for the same item. That being said we want you to be 100% satisfied with your purchase, so please send us an email and we will see how we can make it right :). Please send us an email at info@lcgmushrooms.ca and send your item to 10411 Newene Rd. Lake Country BC. Return shipping paid by the buyer. No refunds on shipping fees, If you item is damaged or missing contact Canada Post, all parcels shipped with insurance 100.00 insurance. Consider purchasing more to insure more expensive items are covered.
If shipping out of country we are not responsible for duties, taxes or other fees. Not responsible if the item is lost, stolen or seized by customs, it is your duty to know if you can import said item into your country.
To return your product, you should mail your product to: 10411 Newene Rd Lake Country BC V4V-1V2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@lcgmushrooms.ca for questions related to refunds and returns.